Privacy Policy

Last updated: 24th November 2025

So Balanced So Good (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://www.sobalancedsogood.com (“Website”), interact with us, or purchase any of our digital products.

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Children Under the Age of 13

Our Website is not intended for children under 13. We do not knowingly collect personal data from children under 13.
If you believe we have collected such information, please contact us at [email protected].

2. Information We Collect

We collect personal data in two main ways:

a) Information You Voluntarily Provide

This includes information you give us when:

purchasing digital products

filling out forms

subscribing to our email list

submitting inquiries

participating in surveys or feedback

downloading free resources

This may include:

Name

Email address

Billing information

Payment details (processed securely by Stripe, not stored by us)

Any other information you submit voluntarily

We use this information to:

process your purchases

deliver your digital products

send transactional + marketing emails

respond to enquiries

improve our services

b) Information Collected Automatically

We use tools such as cookies, pixels, analytics trackers (including Google Analytics) to collect information about:

your IP address

browser type

device type

browsing behaviour

referring/exit pages

time spent on pages

Website performance

This helps us:

understand how visitors use our Website

improve our content and user experience

run analytics and diagnostics

No personally identifiable information is collected automatically unless you directly submit it to us.

3. Cookies & Tracking Technologies

Our Website uses:

Cookies

Server logs

Pixels (including social media tracking pixels)

Analytics tools

These may track:

pages visited

time spent

actions taken

ad interactions

You may decline cookies through your browser settings, although this may affect Website functionality.

4. Third-Party Cookies & Links

Third-party providers (such as advertisers, analytics companies, Stripe, Facebook, and Google) may collect information about you when you use our Website.

We do not control third-party tracking.
For questions about third-party cookies, contact the provider directly.

5. Email Communications

If you:

download a free resource

opt in for newsletters

make a purchase

…you agree to receive emails from us.
You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us at [email protected].

We do not sell, rent, or lease email lists.

6. How & Why We Use Your Information

We process your data to:

Provide access to digital products

Process payments securely via Stripe

Send transactional emails (e.g., receipts, downloads)

Send marketing emails (with consent for UK/EU users)

Improve Website performance

Personalise marketing and content

Maintain security and prevent fraud

Comply with legal obligations

If you live outside the UK/EU, purchasing a product or downloading a freebie may automatically add you to our newsletter. You may unsubscribe anytime.

If you live within the UK/EU, we only send marketing emails when you explicitly opt in.

7. Payments via Stripe

We use Stripe to process payments.
Stripe handles:

credit card information

financial details

billing data

We never store or have access to your full payment information.

Stripe’s privacy policy: https://stripe.com/privacy

8. Disclosure of Your Information

We do not sell or rent your personal data.

We may disclose information to:

trusted service providers (email marketing, analytics, payment processors)

legal authorities if required

successors in the event of a business sale or restructuring

professional advisors (legal/financial)

All third parties must comply with GDPR standards.

9. Data Security

We take reasonable measures to protect your data, including:

SSL encryption

secure hosting

reputable third-party providers

restricted access to sensitive data

However, no method of online transmission is 100% secure.
Email is not considered a secure method for sending private data—please send sensitive information at your own discretion.

10. Data Retention

We retain personal data only as long as necessary to:

fulfill purchases

provide services

comply with legal obligations

maintain appropriate business records

You may request deletion at any time (see GDPR Rights below).

11. UK GDPR / EU GDPR Rights

If you are in the UK or EU, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion (“right to be forgotten”)

Restrict processing

Object to processing

Data portability

Withdraw consent anytime (does not affect previous lawful processing)

Lodge a complaint with your local supervisory authority

To exercise these rights:
📧 Email: [email protected]

12. Policy Updates

We may update this Privacy Policy periodically.
The latest version will always appear on this page.
Material changes will be communicated via email or Website notice.

13. Contact Us

For questions about this Privacy Policy, contact:

So Balanced So Good
333 North End Road
London, United Kingdom
SW6 1NN
📧 [email protected]

GDPR Representative:
Nicola Smith
333 North End Road
London
SW6 1NN